Looking ahead,
we contribute to a future in view of good eyesight for all

Our sustainability strategy

At nexeye, our mission is to make eye and hearing care affordable and accessible for everyone while making a lasting difference for our customers, employees, suppliers, partners, and the planet we share. To achieve this, we’ve developed a comprehensive sustainability strategy focused on the topics that matter most to our business and stakeholders.

This strategy drives us to create meaningful value and positive impact for people, planet, and society, embedding sustainability into our daily operations alongside our retail labels. Guided by our mission, our four ambitions form the foundation of our corporate strategy, helping us build a more sustainable and inclusive future.

Sustainability Ambition report 2023

Our 2023 Sustainability Ambition Report, In View of the Future, shows how we integrate sustainability into everything we do, ensuring long-term success for our company. While we recognize the challenges ahead, we are committed to addressing them. This year, we updated our materiality analysis using the CSRD double materiality framework, refining our ESG strategy to focus on key impacts, risks, and opportunities. The report highlights our goals, main priorities, and the progress we made in 2023 to advance our sustainability efforts.

Previous Sustainability Ambition Reports

Affordable and accessible eye and hearing care

Ensuring affordable and accessible eye and hearing care for everyone is one of nexeye’s core ambitions. We are dedicated to improving the quality, affordability, and accessibility of our products and services. To guarantee top-quality products, eyes + more has received the TÜV certificate for customer satisfaction. We’ve introduced corporate quality processes for all private label frames and expanded our third-party quality assurance to meet global standards. We are also committed to social impact. Through partnerships with Nationaal Fonds Kinderhulp, Dokters van de Wereld/Médecins du Monde and the Starkey Hearing Foundation, we help provide eyewear and hearingcare to those in need. Additionally, we’re currently working with Nationaal Fonds de Zonnebloem to improve wheelchair accessibility in our stores.

Energized and excellent workforce

Investing in a skilled and motivated workforce is core to our strategy. As the optical and audio retail industry faces a shortage of skilled workers, we are actively addressing it by offering education programs and career opportunities to secure the future of eye and hearing care. Through the nexeye Academy, we provide our colleagues with the tools and support to reach their full potential. We nurture talent, embrace diversity, and foster a supportive environment to better help the communities we serve. By offering equal opportunities, fair compensation, and programs that support all employees, we ensure everyone has the chance to succeed. Our initiatives, such as the ‘Eye See You’ community in Germany, signing the Diversity Charter, and conducting employee engagement surveys, highlight our commitment to an inclusive and high-performing workplace.

More sustainable merchandise

We are committed to minimizing the environmental and social impact of our products throughout the value chain. By collaborating with suppliers who focus on human rights, circularity, waste reduction, and lower CO2 emissions, we promote responsible industry practices. Our Supplier Code of Conduct sets clear expectations, and in 2023, we doubled our unannounced independent audits in non-OECD countries to improve conditions and ensure compliance. Initiatives like our Ciircle circular eyewear collection reduce emissions by 35% compared to products made with virgin materials. We strive to create stylish, sustainable products while paving the way for a cleaner, more ethical future where human rights and fair working conditions are always upheld.

More sustainable operations

At nexeye, we are committed to minimizing the environmental impact of providing eye and hearing care. Our focus is on reducing waste and CO2 emissions across all operations, including stores, warehouses, and logistics. Initiatives such as optimizing waste sorting, installing solar panels, transitioning to electric vehicles, and using heat pumps are key steps towards sustainability and circularity. In 2023, we made significant progress, installing 771 solar panels at our Service Center and eliminating gas consumption through heat pumps, improving our energy efficiency. We also centralized waste collection across over 400 stores and optimized transportation to reduce emissions. These actions reflect our ongoing commitment to a cleaner, more sustainable future.

Corporate governance

We prioritize integrity, transparency, and accountability. If you have concerns about unethical behavior or human rights violations, you can report them confidentially.